At Inspiring Imaginations the last thing we want is for you to be disappointed with your purchase. We offer a straightforward "no questions asked" (unless the item is faulty) return policy. If for any reason you are not happy with your purchase, please return the item to us within 14 days from the date of delivery in an unopened, as new state for a full refund of the purchase price, this does not include postage fees.
Please notify us within 7 days from delivery of your product informing us of your refund request, then simply post the product back and we will arrange a refund on receipt of the product to our warehouse. Please note that unless the item is faulty, damaged or we have agreed to provide you with free return postage, you will be responsible for the full cost of returning the item to us.
All returned items MUST be received to our warehouse in an original, unopened state and will need to be packaged so that damage during transit does not occur. If goods are received by us in an otherwise condition, your return will not be processed and you will be responsible for postage to send the item back to you.
For items sent as part of our free delivery, the processed refund will be for the item, less a $9.95 delivery charge. If the whole order is returned for a refund, the "actual cost" of our original postage charges to send the item to you will be deducted from your refund. Proof of postage charges will be provided.
All of our products are inspected for obvious damage/faults before being dispatched, however, damage may occasionally occur during the delivery process or may even be overseen. If this occurs please contact us immediately for a replacement or refund.